Policy and Proof of Insurance Listing Speed Improvement
As we’ve continued to grow, the number of policy and certificate of insurance records our databases are storing has increased substantially. As a result, we began detecting degraded performance and unacceptably long load times on the “Policies” page and the “Proof of Insurance” page within the customer portal. The code affecting those pages has been refactored resulting in greatly improved overall performance as well as significantly fast load times.
As always, we’ll continue to monitor performance across our platform and continue to make improvements where needed.
Address Accidentally Clears Moving Between Form Fields
Thanks to the users that uncovered and reported a frustrating bug whereby address inputs would be randomly cleared when switching between inputs on various Layr forms. The affected elements included our custom proposal form, the standalone cyber liability and data breach insurance purchase form, and the standalone identity recovery insurance purchase form.
Price Glitch for Standalone Property Policies
We’ve uncovered and corrected a small glitch that was effecting our pricing predictions for standalone property insurance policies. The glitch did not have a material impact on most quotes and only affected proposals with large business personal property values.
View Breakdown of Active Business Insurance Subscription
While it’s always been possible for Layr customers to view a breakdown of their active business insurance subscription by viewing or downloading invoices, we’ve now added a summary of all active lines along with their respective monthly costs at the top of the “Invoices” page of the secure portal.
We hope you appreciate this easier access to any current insurance subscriptions. ??
Submit “No Known Loss” Letters Digitally
In an effort to continue automating and digitizing traditionally offline aspects of the insurance process, we’re pleased to share that our customers can now submit carrier requested “No Known Loss” letters easily and digitally from the secure insurance portal. Layr will then securely deliver the completed letter directly to the insurance carrier requiring it.
Just another example of how we’re making commercial insurance modern. ✊
Easily Refer Other Business Owners
As a scrappy bootstrapped startup, a large percentage of our growth comes via referrals from our existing customers. Today, we’ve gone ahead and made it easier for Layr customers to refer their fellow business owners by filling out a short form that can be accessed from the “Refer” link located in the header of the portal. When you submit this form, we’ll send one simple email introducing the person to Layr and inviting them to reach out for more information. They’ll only receive this one email so if they’re not interested, they don’t have to worry about getting bombarded by us.
We’re grateful for any referrals kindly sent our way! ?
Billing Errors Clear on Successful Payment
We recently discovered a bug with our automated billing error process that prevented successful payments from being logged after a prior billing error had existed. As a result, customers were reporting alerts on their dashboards about outstanding billing errors. We’re pleased to share that the bug has been corrected and you will no longer see alerts notifying you of billing errors after that error is corrected and a successful payment is completed.
“Decimal Bug” Fixed With the Insurance Proposal
Recently, a prospective customer notified us of a bug with our insurance proposal generator that was resulting in an error when the estimate total contained a decimal value. Our payment processor was erring out when trying to pre-authorize the entered credit card using the decimal value. The bug has been corrected and, moving forward, all proposals containing a total value that includes a decimal will process normally.
Download “Broker of Record” Letter Copies
When you transfer an existing business insurance policy to Layr, a broker of record letter (BOR) is generated and securely delivered to the the carriers who have issued the policies you’re transferring. We email you a copy of the BOR that is generated, but now, we’ve also made that letter permanently available through the secure insurance portal. Simply navigate to the “Policies” section of the portal and you’ll see any policy transfer requests along with a link to download the BOR that was generated.
Happy transferring! ?
Invites to the Layr Slack Community Now Available
Every business owner has preferences for how they communicate and one of our goals at Layr is make ourselves as available as possible and through as many channels as possible. As adoption of Slack continues at a rapid pace across industries, we decided to go ahead and setup a Layr Slack community. Invites to the community can be requested by logging into your Layr account and using the link the notification on your dashboard.
See you there! ?
International Certificate Holders
The proof of insurance generator is easily one of the most widely used features by Layr customers. Today, we’re excited to share that we’ve loosened the restrictions to allow for international certificate holders. All existing certificates with a specified certificate holder have been appropriately updated to reflect the country for that certificate holder and moving forward, all newly generated certificates of insurance will have the option of naming certificate holders based outside of the U.S.
Expiring Credit Card Notifications
The insurance industry is heavily regulated and if a customer falls behind paying their premium, they run the risk of having the insurance carrier begin the process of cancelling their policies. Here at Layr, we’re continuing to build automated ways of ensuring that our customers don’t end up with their policies being cancelled for non pay. Today, we’ve turned on expiring credit card detection. If our system detects that the card you pay your insurance with expires at the end of the current month, we’ll automatically send you an email reminder as well as display a notification for you in the Layr secure portal.