Submit “No Known Loss” Letters Digitally
In an effort to continue automating and digitizing traditionally offline aspects of the insurance process, we’re pleased to share that our customers can now submit carrier requested “No Known Loss” letters easily and digitally from the secure insurance portal. Layr will then securely deliver the completed letter directly to the insurance carrier requiring it.
Just another example of how we’re making commercial insurance modern. ✊
Easily Refer Other Business Owners
As a scrappy bootstrapped startup, a large percentage of our growth comes via referrals from our existing customers. Today, we’ve gone ahead and made it easier for Layr customers to refer their fellow business owners by filling out a short form that can be accessed from the “Refer” link located in the header of the portal. When you submit this form, we’ll send one simple email introducing the person to Layr and inviting them to reach out for more information. They’ll only receive this one email so if they’re not interested, they don’t have to worry about getting bombarded by us.
We’re grateful for any referrals kindly sent our way! 🙏
Billing Errors Clear on Successful Payment
We recently discovered a bug with our automated billing error process that prevented successful payments from being logged after a prior billing error had existed. As a result, customers were reporting alerts on their dashboards about outstanding billing errors. We’re pleased to share that the bug has been corrected and you will no longer see alerts notifying you of billing errors after that error is corrected and a successful payment is completed.
“Decimal Bug” Fixed With the Insurance Proposal
Recently, a prospective customer notified us of a bug with our insurance proposal generator that was resulting in an error when the estimate total contained a decimal value. Our payment processor was erring out when trying to pre-authorize the entered credit card using the decimal value. The bug has been corrected and, moving forward, all proposals containing a total value that includes a decimal will process normally.
Download “Broker of Record” Letter Copies
When you transfer an existing business insurance policy to Layr, a broker of record letter (BOR) is generated and securely delivered to the the carriers who have issued the policies you’re transferring. We email you a copy of the BOR that is generated, but now, we’ve also made that letter permanently available through the secure insurance portal. Simply navigate to the “Policies” section of the portal and you’ll see any policy transfer requests along with a link to download the BOR that was generated.
Happy transferring! 📄
Invites to the Layr Slack Community Now Available
Every business owner has preferences for how they communicate and one of our goals at Layr is make ourselves as available as possible and through as many channels as possible. As adoption of Slack continues at a rapid pace across industries, we decided to go ahead and setup a Layr Slack community. Invites to the community can be requested by logging into your Layr account and using the link the notification on your dashboard.
See you there! 💬
International Certificate Holders
The proof of insurance generator is easily one of the most widely used features by Layr customers. Today, we’re excited to share that we’ve loosened the restrictions to allow for international certificate holders. All existing certificates with a specified certificate holder have been appropriately updated to reflect the country for that certificate holder and moving forward, all newly generated certificates of insurance will have the option of naming certificate holders based outside of the U.S.
Expiring Credit Card Notifications
The insurance industry is heavily regulated and if a customer falls behind paying their premium, they run the risk of having the insurance carrier begin the process of cancelling their policies. Here at Layr, we’re continuing to build automated ways of ensuring that our customers don’t end up with their policies being cancelled for non pay. Today, we’ve turned on expiring credit card detection. If our system detects that the card you pay your insurance with expires at the end of the current month, we’ll automatically send you an email reminder as well as display a notification for you in the Layr secure portal.